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Privacy Policy

We're committed to protecting your privacy and being transparent about how we use your data.

Last Updated: May 12, 2025

At ThreeDeee, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform to create, sell, purchase, or interact with 3D models and related services.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

Data Protection

We implement strong security measures to protect your personal information

Privacy Focused

We only collect information that's necessary to provide our services

User Control

You maintain control over your data with options to access, modify, or delete it

Table of Contents

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account (name, email address, username, password)
  • Complete your profile (profile picture, biography, social media links, etc.)
  • Upload, create, or purchase 3D models
  • Publish models for sale (payment information, tax details)
  • Communicate with other users or our support team
  • Participate in surveys, contests, or promotions
  • Submit AI generation prompts and preferences

When you use our platform, we automatically collect certain information, including:

  • Usage data (pages visited, features used, actions taken)
  • Device information (IP address, browser type, operating system)
  • Location information (approximate location based on IP address)
  • File metadata for uploaded or generated 3D models
  • Performance data (load times, errors)
  • Cookies and similar tracking technologies (see Section 4)

We may receive information about you from other sources, including:

  • Information from social media platforms when you connect them to your account
  • Payment processors for transaction information
  • Analytics providers and advertising partners

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our platform and services
  • Process transactions and manage your account
  • Power our AI model generation features with your prompts and preferences
  • Facilitate the marketplace between creators and customers
  • Personalize your experience and show relevant content
  • Communicate with you about updates, offers, and support
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions and unauthorized access
  • Comply with legal obligations and enforce our terms

Legal Basis for Processing (EU/UK Users)

For users in the European Union or United Kingdom, we process your personal data based on one or more of the following legal bases:

  • To perform our contract with you
  • For our legitimate business interests
  • To comply with legal obligations
  • With your consent (which you can withdraw at any time)

3. Sharing Your Information

We may share your personal information in the following circumstances:

When you use our platform, certain information may be visible to other users:

  • Your profile information (username, profile picture, bio)
  • Models you publish for sale or share publicly
  • Public activity (likes, comments, ratings)
  • Messaging content when you communicate with other users

We share information with vendors, service providers, and contractors who perform services for us:

  • Cloud hosting and storage providers
  • Payment processors
  • AI computing and model training partners
  • Analytics and data processing services
  • Customer support services
  • Marketing and advertising partners

We may share information when we believe it's necessary to:

  • Comply with applicable law or legal process
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Enforce our terms of service or other agreements
  • Investigate and prevent fraud or security issues

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We may share your information in other ways if you have asked us to do so or given us explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our platform.

Essential Cookies

Required for the platform to function properly

Preference Cookies

Remember your settings and preferences

Analytics Cookies

Help us understand how users interact with our platform

Marketing Cookies

Track your activity across websites to deliver personalized ads

Most web browsers allow you to control cookies through their settings. You can typically delete or reject cookies, but this may affect certain features of our platform. Additionally, we provide cookie preferences options when you first visit our site.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you don't want your online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, we currently don't respond to them. Instead, we offer the cookie controls described above.

5. AI-Generated Models and Your Data

When you use our AI generation features:

  • Your text prompts are processed by our AI systems to generate 3D models
  • Reference images you upload may be used to inform the generation process
  • Your preferences and feedback help improve future model generations

When our AI generates a 3D model based on your prompts:

  • You own the resulting 3D model according to our Terms of Service
  • We retain the right to use anonymized prompts and generation data to improve our systems
  • We don't claim ownership of the content you create using our tools

We understand that your generation prompts may contain creative or proprietary ideas:

  • Your specific prompts are kept private and not shared with other users
  • We may use anonymized and aggregated prompt data to improve our systems
  • Staff may review prompts to ensure compliance with our content policies

Important Note on AI and Data

Our AI systems are trained on a diverse dataset of 3D models and designs. While we strive for originality, AI-generated models may sometimes bear similarities to existing designs in our training data. We implement safeguards to prevent direct copying, but creative overlap can occur naturally in the generation process.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request a copy of your personal information in a structured, commonly used format

Correction

Update or correct inaccurate information in your account

Deletion

Request deletion of your personal information in certain circumstances

Restriction and Objection

Limit how we use your data or object to certain processing activities

Withdrawing Consent

If we process data based on consent, you can withdraw that consent at any time

To exercise these rights, please visit your account settings or contact us at contact@threedeee.com. We will respond to your request within the timeframe required by applicable law.

Regional Privacy Rights

Users in certain regions (such as the EU, UK, California, etc.) may have additional rights under their local laws. We comply with these requirements and provide appropriate mechanisms for you to exercise your rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability testing
  • Access controls and authentication requirements
  • Monitoring systems to detect unauthorized access
  • Employee training on data security practices

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted over the internet.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your data, we consider:

  • The nature of the information
  • Our legal obligations
  • Operational requirements
  • Account status (active or inactive)

8. International Data Transfers

We operate globally and may transfer your information to countries other than your own. These countries may have different data protection laws than your country.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that haven't received an adequacy decision, we use approved data transfer mechanisms such as:

  • Standard Contractual Clauses
  • Binding Corporate Rules (where applicable)
  • Adequacy decisions
  • Other legally approved transfer mechanisms

You can request more information about our data transfer mechanisms by contacting us.

9. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email to the address associated with your account
  • Providing a notice through our platform

We encourage you to review the Privacy Policy whenever you access our platform to stay informed about our information practices and your options.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ThreeDeee Inc.

6313 90 Avenue NW

Edmonton, Alberta, Canada

Email: contact@threedeee.com

Phone: +1 587-418-0088

For data subjects in the EEA, we have appointed a data protection representative who can be contacted at: eu-rep@threedeee.com

Additional Resources

Have More Questions?

We're committed to transparency and are happy to address any privacy concerns you may have.